Shipping policy

NuttyNest UK Shipping Policy

Effective Date: October 31, 2025

Welcome to NuttyNest UK, your trusted online store for home décor, lifestyle accessories, and gift ideas.
We’re proud to offer fast, reliable, and affordable delivery across the United Kingdom, Europe, and selected international destinations.

This Shipping Policy explains how we process and deliver all orders placed through our Shopify store at https://www.nuttynest.co.uk.
Here you’ll find detailed information about shipping costs, delivery times, tracking options, and international orders, so you always know when to expect your items.

1. Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed after 2 PM GMT are processed the next business day.

  • During peak periods (sales or holidays), processing may take 3–5 business days.
    You’ll receive an email confirmation once your order has been dispatched, including tracking details (where available).

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on weight, size, and destination.

Destination Method Estimated Delivery Cost
United Kingdom Standard 2–4 business days £3.95 or Free over £50
United Kingdom Express 1–2 business days £6.95
Europe Tracked International 5–10 business days Calculated at checkout
Rest of World Tracked International 7–15 business days Calculated at checkout

Delivery times are estimates and may vary due to courier delays, customs checks, or weather.

3. Order Tracking

Once shipped, you’ll receive a tracking link by email or SMS.
If you haven’t received tracking details within 3 days of ordering, please contact contact@nuttynest.co.uk.

4. Shipping Providers

We work with trusted couriers such as Royal Mail, Evri (Hermes), DPD, and UPS, depending on your location and parcel size.

5. Shipping Restrictions

We currently ship to the UK, Europe, and selected international destinations.
We cannot deliver to P.O. Boxes or APO/FPO addresses.

6. Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or local charges that may apply in their country.
NuttyNest is not responsible for delays caused by customs clearance.

7. Wrong or Incomplete Address

Please ensure your shipping address is correct before checkout.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend it.

8. Lost or Damaged Parcels

If your parcel is lost or damaged in transit:

  1. Contact us within 7 days of the estimated delivery date.

  2. Provide your order number and tracking details.
    We’ll investigate with the courier and offer a replacement or refund where applicable.

9. Changes or Cancellations

To change your address or cancel an order, contact support@nuttynest.co.uk immediately.
Once an order has shipped, we may be unable to make changes.

10. Contact Us

For any questions about shipping, please contact:

NuttyNest Customer Support
✉️ contact@nuttynest.co.uk
🌐 https://www.nuttynest.co.uk

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